top of page

Delivery and returns

Shipping Policy

It is the Gaston website that ensures the home delivery of your orders. Each craftsman carefully packs your order, and we collect the packages to send them to you via a forwarding agent.

​

For the moment, we are able to ensure deliveries in Guadeloupe, Martinique, Canada, France and all over Europe. The delivery costs are at the charge of the buyer. They are determined according to the cost of packaging, transport, insurance, as well as their destination. You will see the calculation of the shipping costs before validating the payment of your basket.

​

Each partner artist has its own manufacturing delays. This delay is indicated on the product sheet of each creation available for pre-order.

Exchange and return policy

The customer has a period of fifteen calendar days from receipt of the order to exercise his right of withdrawal from the seller without having to justify or pay any penalty, for exchange or refund, provided that the creations are returned in their original packaging and in perfect condition.

 

The returns are to be made in their original state and complete (packaging, accessories, instructions ...) allowing their return to the sale, accompanied by the purchase invoice. The return costs are at the customer's expense.

 

The customer must check the condition of the delivered orders. He has a period of seven calendar days from receipt of the order to send a complaint by mail.

  • The reason to indicate: non conformity or apparent defect of the creations

  • Remember to add photos showing the condition of the package or the item

  • Follow the return procedure once our customer service has answered you

Cancellation form

The customer may complete and return this form if he/she wishes to withdraw from an order placed:

 

To the attention of the company GASTON
Chemin de Bergette, 97170 Petit-Bourg
E-mail address: bonjour@lamaisongaston.com


I hereby notify you of my withdrawal from the contract concerning the sale below:


Seller (artist or artisan author of the work) :

Work concerned :
Received on :


Name of the User :

Address of the User :

Date: 


User's signature (only in case of notification of this form on paper):

bottom of page